Shipping policy

Thank you for purchasing from Smith Hunter. We are a New Zealand professional online store specializing in a full range of consumer electronic products. We adhere to standardized order processing and rigorous logistics packaging standards to ensure all electronic devices are safely transported and delivered to customers in intact, functional and qualified condition. The following official shipping policy applies to all orders placed in our store.

1. Order Processing Time

All successfully paid and confirmed electronic product orders will undergo product inspection, accessory verification and professional shockproof packaging within 1-3 working days. Processing work is paused on local New Zealand weekends and statutory holidays, which will not be included in the normal processing cycle.
In cases of surging order volume, seasonal sales peaks or warehouse inventory sorting, order processing progress may be slightly delayed. We will take the initiative to send email reminders to customers once there are obvious schedule changes to ensure transparent order progress.

2. Shipping Rates and Delivery Estimates

All shipping fees for electronic product orders are calculated according to the package size, weight and logistics distribution standards. The exact shipping cost will be clearly displayed and confirmed on the checkout page before payment. Our store does not provide free shipping, shipping discounts or any logistics preferential benefits for any orders.
Our unified standard shipping cycle is about 15 working days after the order is dispatched. It should be noted that all delivery times are only estimated reference values. The actual delivery period will be affected by many uncertain factors such as logistics carrier scheduling delays, cross-border customs clearance efficiency, extreme weather, regional traffic control and holiday arrangements, subject to the actual logistics arrival situation.

3. Shipment Confirmation and Order Tracking

When your electronic order is picked up and dispatched by the logistics carrier, our official system will automatically send a shipment confirmation email to your reserved mailbox. The email contains exclusive order tracking number and official logistics query entrance.
Due to logistics system data synchronization delay, the tracking information will be officially updated and queryable within 24 to 48 hours after shipment. If you cannot check the logistics status normally after the time limit, you can contact our customer service team for manual inquiry and processing.

4. Incorrect Address Disclaimer

Customers must fill in accurate, complete and valid recipient information including detailed shipping address, recipient name and contact phone number when placing an order. Please check carefully before payment to avoid delivery errors.
Smith Hunter will not bear any responsibility for package return, loss or wrong delivery caused by incorrect, missing or invalid address information provided by customers. If the package is returned due to address problems, customers need to bear the resulting return freight, and secondary delivery will require additional reshipping fees.

5. Lost or Damaged Packages

Lost Packages: If your electronic product package is lost during transit, please submit a loss application and contact our customer service team within 7 calendar days after the expected delivery date. We will cooperate with the logistics company to investigate the track and handle follow-up compensation procedures.
Damaged Items: Precision electronic products are prone to extrusion and collision damage during transportation. If you receive damaged, cracked or functionally abnormal products, please feedback to us within 48 hours after signing for the package. You need to provide clear photos of the damaged products and original packaging. Our team will verify the situation as soon as possible and provide replacement, compensation and other reasonable solutions.

6. Apparel Care and Usage Notice

All consumer electronic products sold by our store are equipped with detailed official user manuals and product usage specifications. Customers shall use, install, store and charge the products in strict accordance with the guidelines.
We will not bear any after-sales liability for product failure, component damage or service life attenuation caused by private disassembly, unauthorized modification, incorrect operation, artificial damage and non-standard use. Damage caused by improper customer use and maintenance is not covered by our after-sales service scope.

7. International Shipping and Customs Notice

For all international cross-border shipping orders, the destination country’s customs department will levy corresponding import taxes, customs duties and inspection fees according to local trade policies and regulatory requirements.
All additional customs-related charges shall be borne independently by the customer. The product price and shipping fee charged by our store only include product value and basic logistics fees, excluding any cross-border tax costs. Customers need to complete customs declaration and tax payment by themselves, and we will provide complete order documents to assist customs clearance.

8. Contact Information

If you have any questions, suggestions or problems about our shipping policy, order logistics and product delivery, please contact us through the following official channels:
Trade Name: Smith Hunter
Phone Number: +64-04-486-5836
Email: iinfo@smithhunterbrand.shop
Physical Address: ASB Queensgate Branch, Lower Hutt, WGN 5010, New Zealand